1. Introduction

This Privacy Policy outlines how Lineviora (referred to as “we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our website (www.lineviora.com) and purchase our outdoor windproof clotheslines. As the data controller, Lineviora is committed to processing your personal data in strict compliance with the General Data Protection Regulation (GDPR) and the applicable privacy laws of the Slovak Republic.

2. The Data Controller

For the purposes of the GDPR and the laws of the Slovak Republic, the data controller is:

Brand: Lineviora

Jurisdiction: Slovak Republic

Contact Email: windproof@lineviora.com

Website: www.lineviora.com

3. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped as follows:

• Identity Data: Includes first name, last name, and title.
• Contact Data: Includes billing address, delivery address, email address, and telephone number.
• Financial Data: Includes payment card details.
• Transaction Data: Includes details about payments to and from you and other details of the outdoor windproof clotheslines you have purchased from us.
• Usage Data: Includes information about how you use our website and view our products.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of Contract: Where we need to process your order, arrange for delivery, and manage your purchase of our outdoor windproof clotheslines.
• Legal Obligation: Where we need to comply with a legal or regulatory obligation under the laws of the European Union or the Slovak Republic.
• Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

5. Payment Processing

All financial transactions are processed by Stripe. When you make a purchase, Stripe collects, uses, and processes your Financial Data to facilitate the transaction. Lineviora does not store or hold your complete payment card information. Stripe operates as an independent entity managing your payment information in accordance with its own regulatory obligations and privacy frameworks.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• To comply with the tax and accounting laws of the Slovak Republic, we are required to retain basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for 10 years after a transaction is completed.
• Data related to general order administration and customer enquiries is retained for 3 years to properly address any post-purchase communications.Upon the expiration of these retention periods, your personal data will be permanently deleted from our records.

7. Data Sharing

We may share your personal data with the following parties for the purposes set out in Section 4:

• Stripe: For the strict purpose of processing your payment.
• Logistics Partners: Courier services required to deliver your ordered items to your specified address.
• Professional Advisers: Including lawyers, bankers, auditors, and insurers based in the EU who provide consultancy, banking, legal, insurance, and accounting services.We require all external entities to respect the confidentiality of your personal data and to treat it in accordance with the law.

8. Data Protection Measures

We have implemented strict organisational and operational measures to protect your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is limited to those employees, agents, and contractors who have a business need to know. They will only process your personal data on our instructions, and they are subject to a strict duty of confidentiality.

9. Your Legal Rights

Under the GDPR and the privacy laws of the Slovak Republic, you have rights regarding your personal data:

• Request access to your personal data.
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing of your personal data.
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at windproof@lineviora.com. We aim to respond to all legitimate requests within 72 hours. If your request is particularly complex or you have made a number of requests, it may take us longer to process, but we will keep you updated.

10. Changes to the Privacy Policy

We keep our privacy policy under regular review. Any updates or changes required by the laws of the Slovak Republic or European regulations will be posted directly on this page.