This policy outlines the formal conditions regarding cancellations, returns, and refunds for transactions conducted on [www.lineviora.com](https://www.lineviora.com). This policy is structured to comply with European consumer protection legislation and payment network frameworks.

1. Statutory Right of Withdrawal (14-Day Period)

In compliance with European consumer regulations, consumers within the European region possess a statutory right to withdraw from a purchase agreement within a period of 14 days without providing a reason.

• Timeframe: The withdrawal period expires 14 days from the date on which the customer acquires physical possession of the items.
• Notification: To exercise this right, the customer must communicate the decision to withdraw via an explicit email notification directed to windproof@lineviora.com.
• Return Address: Items must be dispatched to the following designated location in Slovakia:Košická 9, 044 31 Kostoľany nad Hornádom, Slovakia
• Return Costs: The consumer handles the direct costs associated with the return transit of the items. Items must be returned in their original condition.

2. Defective, Damaged, or Non-Conforming Items

If an item is received in a damaged or defective condition, lineviora provides a streamlined resolution mechanism via electronic verification.

• Reporting: The customer must report the damage or defect via email to windproof@lineviora.com within 14 days of receiving the item.
• Evidence Requirement: The email must include clear photographic evidence demonstrating the reported defect or damage.
• Resolution: Upon verification of the photographic evidence, lineviora will process either a full refund or a replacement dispatch, depending on the circumstances. Physical return of the damaged item is not required once appropriate photographic verification is completed.

3. Transit Delays and Carrier Investigations

lineviora cooperates with premium transport networks, including DHL, FedEx, and UPS Priority services, to fulfil shipments across the European market.

• Investigation Process: In the event that a shipment exceeds the standard estimated transit timeframe, lineviora will initiate a formal investigation with the respective carrier to establish the status of the consignment.
• Outcome Determination: A final decision regarding a full refund or a replacement dispatch will be made based upon the actual facts and conclusions established by the carrier’s official investigation report.

4. Refund Execution and Accepted Payment Methods

Approved refunds are credited back to the exact payment method utilized during the initial checkout transaction.

• Accepted Payment Methods: lineviora accepts transactions via Visa, Mastercard, American Express, Apple Pay, Google Pay, and recognized digital wallets.
• Processing Timeframe: Upon formal approval of a refund by lineviora, the transaction is initiated within 72 hours. The final availability of funds in the customer’s account is subject to the processing timeframes maintained by the issuing financial institution.

For any compliance or policy inquiries, please contact customer support at windproof@lineviora.com.