This Shipping Policy governs the dispatch and delivery procedures for orders placed via www.lineviora.com. By completing a transaction on our website, you agree to the terms outlined herein. This policy applies to all orders destined for European addresses.

Order Processing

All orders are reviewed, prepared, and processed within 1 to 2 business days (24 to 48 hours) following order confirmation. This processing timeframe is required prior to handing the parcel over to our respective logistics partners.

Delivery Timelines and Carriers

We supply customers across Europe utilising established logistics networks, including DHL, FedEx, and UPS Priority services.

• Standard Transit Time: 3 to 9 business days from the date of dispatch.

Transit times are estimates based on standard carrier operations. Delivery schedules may occasionally be subject to variables such as adverse weather conditions or regional logistical disruptions.

Dispatch Origin

All orders are packaged and dispatched directly from our location at:

Košická 9,

044 31 Kostoľany nad Hornádom,

Slovakia.

Order Tracking and Status Updates

To keep you informed of your order’s progress, automated tracking notifications will be sent to the email address provided at checkout. These updates are issued at key logistical stages, including:

• Initial dispatch and handover to the carrier.
• Arrival at regional transit facilities.
• Final local delivery routing (out for delivery).

Delayed or Unresolved Deliveries

We closely monitor our fulfilment network. Should your delivery exceed the standard 3 to 9 business days transit window, please contact our support team. Upon receiving your inquiry, we will open a formal investigation with the designated carrier. Based on the conclusive findings of the carrier’s investigation, we will resolve the matter by either arranging a replacement shipment or issuing a full refund to your original payment method.

Customs, Duties, and Taxes

For deliveries within the European Union, standard EU regulations apply. For deliveries to European nations outside of the EU customs territory, the recipient is the importer of record and is responsible for any import duties, taxes, or clearance fees levied by the destination country’s authorities.

Contact Details

For any questions relating to your order status, delivery, or this policy, please direct your correspondence to:

• Brand: lineviora
• Email: windproof@lineviora.com
• Website: www.lineviora.com